UX

Total service stops are rare but happen to every system at some point – it’s just not possible to control every variable in the universe. What is possible though, is handling such situations in ways that leave a somewhat better impression by responding to the rapid change in information needs. That’s why we use failures not only to develop even better systems but also to improve our communication. The following guidelines and examples are intended to help relieve customer support and make customers as happy as they can be, considering the circumstances.